Ubuyobozi bwo Gushyigikira Ububiko: Uburyo bwo Kubona Imfashanyo no Gukemura Ibibazo byawe
Tuzatanga kandi inama zuburyo bwo gushyikirana neza ninkunga no gukemura ibibazo bisanzwe wenyine. Shaka ubufasha ukeneye kandi urebe neza ubutunzi bworoshye hamwe nububiko. Gukemura ibibazo byawe uyumunsi hanyuma usubire kubucuruzi byoroshye!
Inkunga y'abakiriya: Nigute Wabona Ubufasha no Gukemura Ibibazo
Ububiko bwiyemeje gutanga serivisi nziza kubakiriya kugirango bafashe abakoresha ibibazo cyangwa ibibazo bashobora guhura nabyo mugihe bagurisha kumurongo. Waba ufite ikibazo cyo kuyobora urubuga, uhura nibibazo bya tekiniki, cyangwa ukeneye ubufasha hamwe na konte yawe, Ububiko butanga inzira nyinshi zo kubona ubufasha no gukemura ibibazo vuba. Aka gatabo kazakunyura muburyo butandukanye buboneka kugirango ubaze itsinda rishinzwe gufasha abakiriya no kubona ubufasha ukeneye.
Intambwe ya 1: Sura Ikigo Gufasha Inkunga
Ahantu ha mbere kugenzura ubufasha ni Centre yo Gufasha Inkunga . Iki gice kirimo ingingo zingirakamaro, Ibibazo, hamwe nubuyobozi bukemura ibibazo bikubiyemo ibintu byinshi. Urashobora kugera kuri Centre yubufasha usura urubuga hanyuma ukande ahanditse " Ubufasha " cyangwa " Inkunga ", mubisanzwe biherereye munsi yurugo cyangwa muri menu nkuru.
Reba mu ngingo n'ibibazo kugirango urebe niba ikibazo cyawe gikubiyemo. Ibibazo byinshi bikunze kubaho, nkuburyo bwo kubitsa cyangwa kubikuza amafaranga, kugenzura konti, hamwe ninama zubucuruzi, birashobora gukemurwa no gusoma izi ngingo.
Intambwe ya 2: Inkunga ya Live
Niba udashobora kubona amakuru ukeneye muri Centre Yunganira, Ububiko butanga ikiganiro cya Live kubufasha bwihuse kandi bunoze. Kanda gusa kumashusho " Live Chat " kurubuga, mubisanzwe uboneka mugice cyiburyo cyiburyo bwa ecran yawe. Iyi mikorere igufasha kuganira mugihe nyacyo nuhagarariye imigabane ishobora gusubiza ibibazo byawe no gukemura ibibazo byose.
Ikiganiro cya Live kiraboneka mugihe cyamasaha yakazi, kandi ibihe byo gusubiza birihuta cyane. Nimwe muburyo bwiza bwo kubona ubufasha bwihuse kubibazo bito cyangwa ibibazo.
Intambwe ya 3: Inkunga ya imeri
Kubibazo byinshi bigoye bishobora gusaba ubufasha burambuye, Ububiko butanga inkunga ya imeri. Niba ikibazo cyawe kidashobora gukemurwa ukoresheje Ikiganiro cya Live cyangwa ukaba ukunda itumanaho ryanditse, ohereza imeri kuri aderesi imeyiri igufasha kubakiriya itangwa kurubuga (mubisanzwe urutonde mubice " Twandikire ").
Wemeze gushyiramo amakuru ajyanye na imeri yawe, nka:
- Izina rya konte yawe cyangwa aderesi imeri.
- Ibisobanuro bisobanutse neza byikibazo.
- Amashusho cyangwa ubutumwa bwibeshya (niba bishoboka).
Itsinda ryunganira abakiriya mubusanzwe risubiza imeri mumasaha 24-48, bitewe nikibazo gikomeye.
Intambwe ya 4: Inkunga ya Terefone (Niba ihari)
Abakoresha bamwe bahitamo kuvugana nuhagarariye kuri terefone. Niba Ububiko butanga Inkunga ya Terefone mukarere kawe, uzasanga numero y'itumanaho mugice cya " Twandikire " kurubuga. Guhamagara inkunga ya terefone birashobora kuba inzira nziza yo gukemura ibibazo byihutirwa cyangwa kuganira kuri konte yawe birambuye.
Mbere yo guhamagara, menya neza ko ufite konte yawe yiteguye kandi ugaragaze neza ikibazo uhura nacyo kugirango itsinda ryabafasha rigufashe neza.
Intambwe ya 5: Ihuriro ryabaturage nimbuga nkoranyambaga
Ububiko bufite kandi Ihuriro ryabaturage hamwe nimbuga nkoranyambaga (Facebook, Twitter, Instagram) aho abakoresha bashobora kubaza ibibazo no kwishora hamwe nabandi bacuruzi. Mugihe ibyo bibuga bitemewe, birashobora kuba inzira nziza yo kubona ibisubizo kubibazo bisanzwe cyangwa kubona ubushishozi kubacuruzi babimenyereye.
Urashobora kandi kwegera itsinda ryimbuga nkoranyambaga kugirango ubafashe cyangwa uhindure impinduka zurubuga.
Intambwe ya 6: Gukemura ibibazo bya tekiniki
Niba uhuye nikibazo cya tekiniki (urugero, ibibazo bijyanye no kubitsa / kubikuza, kwinjira kuri konti, cyangwa imikorere), menya neza ko utanga amakuru arambuye kumurwi wunganira. Ibi bishobora kubamo:
- Igikoresho cyangwa mushakisha ukoresha.
- Ibisobanuro byikibazo cyangwa ubutumwa bwamakosa.
- Intambwe umaze gutera kugirango ukemure ikibazo.
Itsinda ryunganira tekinike muri tekinike rifite ibikoresho byo gukemura ibyo bibazo no gutanga ibisubizo vuba.
Umwanzuro
Ububiko butanga imiyoboro myinshi yo gufasha abakiriya kugirango barebe ko abakoresha bahabwa ubufasha bwihuse kandi bufasha igihe cyose bikenewe. Waba ushaka ibisubizo ukoresheje Centre yubufasha, ukeneye ubufasha bwihuse ukoresheje ikiganiro cya Live, cyangwa ukeneye inkunga irambuye ukoresheje imeri cyangwa terefone, Ububiko bwiyemeje gukemura ibibazo byawe neza. Ukoresheje umuyoboro mwiza w'itumanaho kubyo ukeneye, urashobora kwemeza ko ibibazo byawe byakemuwe vuba kandi neza, bikagufasha kwibanda kubikorwa byubucuruzi. Ubucuruzi bwiza, kandi wizere ko inkunga yabakiriya ba Stockity ihora yiteguye kugufasha!